Archive for the 'Customer Service' Category

How To Save Google From Bankruptcy

Friday, April 4th, 2008

The second piece of bad news about Google hit the newspapers today. Yes, I meant physical newspaper. Sometimes you have to get your “facts” from places other than online. The news story said that Google would be laying off 300 employees. Imagine that, the darling of Wall Street plans to layoff people. This news [...]

Posted in Customer Service, Marketing | No Comments »

Thank You Messages Are Powerful

Tuesday, March 25th, 2008

When was the last time you sent a thank you note to someone? Was it after you received a present from them? Was it after they bought you a free lunch? Was it after your dentist fixed your nasty tooth ache? Was it after your chiropractor readjusted your back and took away the pain? Was [...]

Posted in Customer Service, Sales Psychology | 1 Comment »